11/23/2017
遇見米開朗基羅 投訴
凡事總有第一次，我寫了封信，投訴旅館人員。
I am a tour leader from Taiwan so I have been to hundreds hotels in Europe.
I took a group stay at this hotel.
When I arrived the reception at night 31 Oct 2017.
The reception asked me to show passport.
I replied, May I send group to room then I will be here for u.
The man at reception said, I told you last time, give me your passport ....That is the way we do.
I never heard the reception speak like this, I TOLD YOU LAST TIME.
If they have the way to do, he can say whatever instead of I TOLD YOU LAST TIME.
I did not argue with him at that moment.
I went back to reception after I send group back to room.
I came to reception told to him.
It is obviously he does not care what he said but I do.
It is a really terrible experience to me.
Hopefully, I am the last one to feel it at the hotel.
