｛寵物保母 4｝ 懶人包入門 2-2

五個步驟快速上手，讓你工作接到斷手

一、標題

• 切入客戶需求：目前最常遇到的客戶預訂了到保母家住宿，卻又沒有時間從他家送來保母家，就好像臺灣幼稚園有娃娃車接送上下課一樣，需要接送的服務，如果你自己有交通工具、有運輸寵物的安全設備，那麼，這個工作非你莫屬。
• 6W2H：

1. WHO（誰做）：自己或員工
2. WHOM（服務對象）：需要寵物服務的飼主
3. WHAT（服務範圍）：服務的項目
4. WHY（服務達到目的）：能將飼主交代的事項完成照顧好寵物
5. WHERE（主要地點）：到府照顧或是在自家提供服務
6. WHEN（時間）：飼主需要的時間Drop off,Pick up
7. HOW（方法、重要事項）：照顧寵物的流程，分享經驗給飼主
8. HOW MUCH（費用）：彼此同意的價格

• The fabulous dog lady is pretty much my second name
• Passionate animal lover, reliable and upbeat

二、Why me？飼主選擇你，是最棒的結果

首段點出你的個性、你曾經服務或和哪些動物們相處過。最後一句(畫線)很重要：所以你可以放心，你的寵物將得到最好的照顧。

• Very Passionate Animal Sitter that is young, energetic, attentive and open-minded. I can assure you that your pet will be in great hands and be treated as if they were my own. Have over 4 years experience with a variety of different animals (i.e. Exotic Reptiles/'Blue Tongues', Turtles. Dogs/Great Dane, Staffies. Cats, etc) and will to take care of all animals no matter the shape or size! You can be assured your pet will have the best of care!

第二段，直接告訴飼主，你會做哪些照顧寵物的工作細項，留下影片或照片的紀錄，最後發送給飼主。

• I am an experienced cat sitter so if its going over to feed your kitty, change the litter and empty the garbage, consider it a done deal if I'm there. I'm also happy to send photo updates of your beloved pets while I'm at your place!

第三段，再一次告訴飼主其他小細節，你也會注重。著重在確保寵物安全、居家整潔、發生事情你都有能力處理。

• I love animals and enjoy being able to give them attention and cuddles. I look after every pet as if they were my own. I have a car, which means I can take your dog to dog parks or to the vet. I will leave your home as clean and tidy as I arrived. I love sending owners messages and photos about their pets as I think regular communication is vital.

第四段，飼主們再一次確認你除了有經驗，是否對飼主家的寵物品種有所熟悉。

• I have experience with the following dog breeds:
  *Siberian Husky
  *Neapolitan Mastiffs
  *Cocker Spaniel
  *Labrador
  *Beagle
  *Corgi
  *Chihuahua
  *Scottish Terrier
  *Fox Terrier
  *Newfoundland
  *Whippet
  *Staffordshire Bull Terrier

最後，再讓飼主對你的服務加深印象。

• I have experience pet sitting/pet-visiting indoor-only cats; cats which are required to be inside at night; cats that are required to be inside at a set time and cats that have accompanied time outside. I am happy to follow any routine for your pets. For example, I am comfortable to have them sleep with me if that is normal for them. I will make sure they are fed; their water bowls are full and clean, and their litter is cleaned daily/twice daily and changed as scheduled or required.

三、價錢訂定評價升級

• 認可的獸醫護士四級證書(Accredited Vet Nurse Cert IV)：在TAFE學得到。https://www.tafensw.edu.au/course/-/c/c/ACM40418-01/Certificate-IV-in-Veterinary-Nursing
• 寵物急救證照(First Aid for dogs and cats)：坊間有許多付費型的網站，可以選擇離家近或是口碑佳的地方獲取證書。https://www.redcross.org.au/get-involved/learn/first-aid/pet-first-aid?gclid=Cj0KCQjw4ImEBhDFARIsAGOTMj_D3oa6kxM68ucxb22Wm_E6AdZ65CiLKnRFclSptHOzFz48lRHCRPYaApJQEALw_wcB
• NDIS培訓模塊(NDIS Training Module)：工作者篩查是一種幫助檢查與NDIS參與者一起工作或希望工作的人不會對殘疾人造成不可接受風險的一種方法。工人篩選是NDIS提供者的招聘，選擇和篩選過程中的重要工具，並有助於對工人的適用性進行持續審查。可參考：https://www.ndiscommission.gov.au/node/766

四、 日曆、個人資料更新很重要

五、 照片、影片、證書