歐洲鐵路蠻常會因為各種原因延誤的,這時候使用Eurail Pass的人別忘記可以去申請賠償的~
根據官方的說明只要延誤超過60分鐘就可以申請,延誤60至119分鐘的賠償金額為12歐元,120分鐘或以上的賠償金額為24歐元(不含預訂或產生的其他費用)。賠償將透過銀行轉帳方式用歐元支付。最高賠償金額不超過Eurail Pass價格的50%。
目前似乎只有銀行轉帳的賠償方式,對於沒有歐洲帳戶的人可能要精算一下手續費,自己用Revolut順利收到賠償金。
官方延誤賠償申請連結 https://www.eurail.com/zh/help/delay-compensation
線上就可以申請,如果有缺文件資料會收到email補件的通知,依照pass形式的不同,可能要提供不同的證明,以下是被要求的資料,在email最後確認後7個工作天就收到12歐的匯款。
- Screenshot of your itinerary overview in the 'My Trip' section of the app, showing that specific journey and date.
- Screenshot of the daily ticket from the 'My Pass' section, including the journey details (with QR code, both top and bottom half). Please provide us with a screenshot of the ticket for the travel day(s) on which you experienced the train delay/cancellation. The tickets of the travel days can be found by going to the "My Pass" section and clicking on "show ticket" for that/those day/s. Please make sure you send this screenshot for all the Passes you are requesting a compensation for.
- Proof of delay or cancellation (if there is any). This can be anything you may have received from the ticket inspector, the ticket office, per email notification or pictures/screenshots of the train delay boards at the station or of push-notifications.
- The booking number of the reservation/s affected and booked with us (starts with R20). If not booked with us, kindly share the receipt and the ticket/s with us.