Instead, building owners started getting “complaints” (expressions of dissatisfaction or disappointment about something), and lots of them. The problem? People didn’t like having to wait for the elevator to arrive at their “floor” (level in a building). So building owners began installing “mirrors” (a surface that allows one to see oneself) next to the elevators. And almost immediately, people stopped complaining.
相反,建築物業主開始收到大量的「投訴」(對某事的不滿或失望表達)。 問題是什麼?人們不喜歡等待電梯到達他們的「樓層」(建築物內的樓層)。因此,建築物業主開始在電梯旁安裝「鏡子」(能讓人看到自己的表面)。幾乎立刻,人們停止了抱怨。
Why did the mirrors stop people from complaining? Well, when you give people a mirror, they will naturally look at themselves and the people around them. Instead of just waiting for the elevator, people now have something “mildly” (somewhat) interesting to do. This shows a basic “principle” (idea) of “queuing” or waiting in line: “occupied” (busy) time seems shorter, or to pass more quickly, than unoccupied time. Even if you have to wait the same amount of time, it doesn’t seem as long when you have something to do.
為什麼鏡子讓人們停止抱怨?當你給人們一面鏡子時,他們自然會看自己和周圍的人。人們不再只是等待電梯,現在有一些「稍微」(某種程度上)有趣的事情可做。 這展示了一個基本的「排隊」(等待的)「原則」(理念):「佔據的」(忙碌的)時間似乎比未佔據的時間更短或更快過去。 即使你必須等待相同的時間,當你有事情做時,時間看起來也不會那麼長。