A. Email
a. 反映問題
Hi Emil,
I am writing to report a problem that we have discovered at our factory.
- 我寫信是要報告我們在工廠發現的一個問題。
- 我們發現你酒桶上的軟木塞出現了裂痕。這是一個新的問題，因為我們這些酒桶使用了十年，沒有出現任何問題。
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b. 擔憂
We are concerned that continued use of these cork could lead to scent or liquid leaks, which could pose a safety hazard to employees in the area.
- 我們擔心繼續使用這些軟木塞可能會導致氣味或液體洩漏，這可能對該區域的員工構成安全隱患。
- pose a safety hazard 構成安全隱患
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c. 需求
We would appreciate your assistance in identifying the cause of this issue and recommending temporary containment actions until the root cause can be determined.
- 我們希望您能協助我們找出此問題的原因，並建議臨時遏制措施，直到找到根本原因為止。
- temporary containment actions 臨時遏制措施
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d. 補償
We would also like to discuss how you will compensate us for any downtime that we may experience as a result of this issue.
- 我們也想討論您將如何賠償我們因此問題可能導致的任何停工時間。
- compensate 補償
- downtime 停止工作期
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e. 答覆
We understand that this is a serious matter, and we appreciate your attention to this matter.
- 我們理解這是一個嚴重的問題，並感謝您對此事的關注。
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f. 資訊需求
Specifically, we would like you to provide us with the following information:
- 具體而言，我們希望您提供以下信息：
- Photos of the cracked cork 裂開的軟木塞的照片
- A detailed description of the recent usage of the barrels
酒桶最近使用情況的詳細描述
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g. 暫時措施
We will be sending a team to your factory to collect data and to perform temporary repairs to the machines.
- 我們將派遣一個團隊到您的工廠收集數據並對機器進行臨時修復。
We expect to be in touch with you by Tuesday.
- 我們預計將在週二與您聯繫。
- Temporary on-site remediation(補救) 現場採取的暫時性措施，以修復或緩解問題
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h. 聯絡方式
At that time, would you prefer to be contacted by phone or by email?
- 那時，您希望通過電話還是電子郵件與您聯繫？
Thank you for your cooperation.
- 感謝您的合作。
Sincerely, PD
B. Conversation
a. 背景
- Scene: Factory floor, near a barrel
- Emil: A factory worker who has discovered a problem with a barrel .
- PD: A representative from the wine manufacturer.
- 情景：工廠車間，附近有一個酒桶。
- Emil：發現酒桶問題的工廠工人。
- PD：葡萄酒製造商的代表。
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b. 反映問題
Emil: Hi PD, I wanted to talk to you about something we found here on the factory floor.
PD: Sure, what's up?
Emil: We've noticed some cracks in the cork on your barrels.
PD: Cracks? That's concerning. Can you show me?
(You walk over to the barrel and point to the cracks.)
Emil: As you can see, they're pretty significant(重大). We've never had this issue before with these corks, even though we've had them for ten years.
- Emil：嗨，PD，我想和你談談我們在這裡車間發現的問題。
- PD：當然，有什麼事？
- Emil：我們注意到你酒桶上的軟木塞上有一些裂縫。
- PD：裂縫？那是令人擔憂的。你能給我看看嗎？
- (您走到酒桶旁邊，指著裂縫。)
- Emil：正如你所見，它們相當顯著。我們以前從未遇到過這個問題，即使我們已經有了這些軟木塞十年了。
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c. 答覆
PD: I understand your concern. These cracks could potentially lead to scent or liquid leaks, which would be a safety hazard for our employees.
Emil: Exactly. That's why we're hoping you can help us figure out what's causing this and how to fix it.
PD: Absolutely. We'll need to gather some more information to start. Could you provide me with some photos of the cracks and tell me more about how these corks have been used lately?
Emil: Sure, no problem.
- PD：我理解你的擔憂。這些裂縫可能會導致氣味或液體洩漏，這對我們的員工是一個安全隱患。
- Emil：正是。這就是為什麼我們希望你能幫助我們找出原因，以及如何修復它。
- PD：絕對的。我們需要收集更多信息開始。你能給我提供一些裂縫的照片並告訴我這些軟木塞最近的使用情況嗎？
- Emil：當然，沒問題。
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d. 初步採取措施
(Emil take photos of the cracks and show them to PD. Emil also give them a detailed description of the recent usage of the machines.)
PD: Thanks for that. We'll send a team to your factory as soon as possible to collect data and perform temporary repairs. We should have a better idea of what's going on and what to do next by Tuesday.
- (Emil拍下裂縫的照片並向PD展示。 Emil還向他們詳細描述了機器的最近使用情況。)
- PD：謝謝你的合作。我們會盡快派遣一個團隊到你的工廠收集數據並進行臨時修復。到週二，我們應該能更清楚發生了什麼以及該怎麼做。
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e. 約定下次反饋時間
Emil: That's great to hear. We appreciate you taking this seriously.
PD: Of course. This is a top priority for us. We'll also discuss how we can compensate you for any downtime you experience as a result of this issue.
Emil: Thank you. We'll be waiting to hear from you on Tuesday.
(Emil and PD shake hands.) [End scene]
- Emil：聽到這點真是太好了。我們感謝你對此事的認真對待。
- PD：當然。這對我們來說是當務之急。我們還將討論由於這個問題可能導致的任何停工時間。
C. Vocabulary
a. Heat exchanger
- A heat exchanger is a device used for transferring heat energy between two or more fluids or substances at different temperatures.
- It facilitates the efficient transfer of thermal energy from one medium to another without mixing them.
b. Oxgen
- Oxygen is a colorless, odorless and tasteless gas.
- It will support life.
c. Ozone
- Ozone (O3) is a highly reactive gas composed of three oxygen atoms.
- It is both a natural and a man-made product that occurs in the Earth's upper atmosphere
d. UV = Ultraviolet
- Ultraviolet light is electromagneti(電磁) radiation in a range of energies higher than that of visible light, but less than X-rays.
D. 原文
- 你好, 我要反應一個工廠端發現的問題請你帶回去愛丁堡的辦公室討論
- 現場發現貴公司的酒桶使用的軟木塞有裂痕
- 這是以前相同類型酒桶使用了十年, 也沒發生過的問題
- 現在居然一次發現三桶都有這樣的狀況
- 繼續使用會有酒氣外洩甚至酒水外漏的危險
- 對附近的人員會有危害的疑慮
- 需要你們幫忙釐清問題產生的原因
- 以及建議暫時防堵措施 待確認真正原因前
- 我們也需要討論此種狀況繼續發生
- 該如何補償我們機台停機損失
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- 這聽起來是個嚴重的問題
- 我們十分重視這件事情
- 先澄清我們以前沒有接收過客戶端有類似的案例發生
- 需要你們提供再多一點的資訊包含照片以及近期的使用狀況
- 以便我們研發端與製造端一起來找出原因
- 我們會派人過來進行資料收集以及機台現場的暫時補救處理
- 預計會在週二前就與你們聯絡
- 屆時也是與你電話聯繫
- 或者我找哪一位同仁來接洽後續的處理呢
