Scene | 情境 A candidate is interviewing for a waiter/waitress role at a restaurant. 一位求職者正在面試餐廳的服務生職位。
Conversation | 對話
Interviewer: Good afternoon. Thank you for coming. Could you introduce yourself?面試官： 午安，謝謝你來面試。可以請你自我介紹嗎？
Candidate: Good afternoon. My name is Lisa Chen. I have two years of experience working in restaurants, where I learned customer service and teamwork.
求職者： 午安，我叫 Lisa Chen。我有兩年的餐廳工作經驗，學到了顧客服務和團隊合作。
Interviewer: Why do you want to work at our restaurant?
面試官： 為什麼你想在我們餐廳工作？
Candidate: I admire your restaurant’s reputation for excellent service. I enjoy working with people and making sure customers have a pleasant dining experience.
求職者： 我很欣賞貴餐廳優質服務的口碑。我喜歡與人互動，並確保客人有愉快的用餐體驗。
Interviewer: How do you handle a difficult customer?
面試官： 你如何處理難纏的客人？
Candidate: I stay calm, listen carefully to their concerns, and try to solve the problem politely. If needed, I ask the manager for support.
求職者： 我會保持冷靜，仔細聆聽他們的問題，並禮貌地解決。如果需要，我會請主管協助。
Interviewer: What do you think is most important in customer service?
面試官： 你認為顧客服務最重要的是什麼？
Candidate: I think respect, patience, and clear communication are the most important.
求職者： 我認為尊重、耐心和清楚的溝通最重要。
Interviewer: Do you have any questions for us?
面試官： 你有什麼問題要問我們嗎？
Candidate: Yes. Could you tell me more about the training process for new staff? 求職者： 有的。請問新員工的培訓流程是什麼？
Interviewer: Of course. We provide one week of training on service standards and menu knowledge.
面試官： 當然。我們提供一週的培訓，內容包括服務標準和菜單知識。
Candidate: That sounds great. Thank you for the opportunity to interview.
求職者： 聽起來很棒。感謝這次面試的機會。
Interviewer: You’re welcome. We’ll contact you soon.
面試官： 不客氣，我們很快會與你聯繫。
📝 Useful Vocabulary | 常用詞彙
- Customer service 顧客服務
- Teamwork 團隊合作
- Dining experience 用餐體驗
- Difficult customer 難纏的客人
- Service standards 服務標準
- Menu knowledge 菜單知識
- Training 培訓
- Respect 尊重
- Patience 耐心
- Communication 溝通
