客訴事件
是不完美的
A life without customer complaints?
That's an incomplete one.
Customer Complaints
When it comes to complaints,
I could probably write a 30-episode drama series.
As cram school teachers,
we're basically in the service industry too.
Getting complaints from students or parents?
It's just part of the job.
The Unexpected Invitation
It was around my fifth or sixth year in the industry
when I got a call from a team.
"Hello, we’re from XX Team.
We’d love to invite you to mentor some new teachers."
I was completely caught off guard.
To put it in Pokémon terms,
I was barely a Wartortle—nowhere near being a Blastoise.
How was I supposed to mentor others
when I was still figuring things out myself?
Shouldn’t they be inviting a seasoned Blastoise-level teacher instead?
There were still so many situations in the classroom
that I struggled with or didn't handle well.
And they wanted me to mentor new teachers?
The pressure was unreal.
There was no way I was giving a speech.
So naturally, I turned them down.
The Afternoon Tea Trap
But in the end… I still went.
They were way too persistent.
Instead of pushing for a formal seminar,they came back with a more casual approach.
"This time, it’s just an afternoon tea gathering with new teachers.
No pressure at all—just a relaxed chat over tea.
We’ll cover your transportation costs and provide all the snacks.
You just have to show up. That’s it."
I wasn’t convinced yet.
"How do you define a 'new teacher'? And who exactly will be there?"
"A ‘new teacher’ refers to those with up to two years of
teaching experience—they could be private tutors or small-class instructors."
The organizer patiently explained.
Internally, I thought:
Two years? That’s not even that new.
But hey, it’s their event—if they’re happy, that’s all that matters.
So, I went.
And just as promised,
I didn’t have to prepare anything.It was a laid-back, no-stress conversation.
The Complaint Dilemma
During the gathering,
one teacher brought up a problem that had been bothering him.
He was tall, slim,
had a more impressive academic background than mine,and worked as a private tutor.
"A parent complained about me," he said, looking genuinely confused.
"They said I looked up words in a dictionary during class."
He seemed desperate for advice.
"I don’t get it.
Sometimes my students suddenly pull out a test paperand expect me to explain everything on the spot.
But there are words even I don’t know—especially at some private high schools
where they use texts from CNN or The Economist in their exams.
If I don’t check the dictionary, I just can’t do it."
His frustration was written all over his face.
Well…
In this field, getting complaints is just part of the job.
I’ve been called out for looking up words in class too.
I’ve taken multiple vocabulary tests online—
my word count is around 50,000.And even with that, I still don’t know every word.
It’s normal.
We know our lesson material inside and out
because we spend countless hours preparing.
I took a sip of tea and asked him a few questions:
"Do you know every single Chinese character?"
"Do you think a teacher’s only job is to define words?"
"If you walked into a bakery and asked for a bread they don’t make,
and the baker still tried to whip one up for you—
would you blame them if it didn’t taste exactly like what you wanted?"
The Problem with Perfectionism
Many teachers hold themselves to impossibly high standards.
They accept unreasonable demands
and even start questioning their own qualifications.
I used to be like that too.
Doubting everything.
Doubting myself.Doubting whether I was even fit to teach.
But here’s the reality—
no teacher can score 100%on every random test a student pulls out.
Even when I applied for a cram school teaching job,
the passing score for their test was 90,not 100.
If teachers had to ace every test, no matter the difficulty,
then no one on Earth would be qualified to teach.
It's ridiculous.
Pulling out a random test paper,
demanding an immediate answer,and not allowing dictionary use?
What do they expect?
For me to just make something up and hope for the best?
A Full-Sugar Life
If life were a hand-shaken beverage, then its temperature
would be full ice, and its sweetness would be full sugar.
Full ice: So cold that it chills you to the bone, leaving you shivering as if trapped in a freezer.
Full sugar: A life overflowing with absurdity—utterly ridiculous.
客訴事件
提到客訴事件，我可以洋洋灑灑的
先寫個三十集
我們補教老師也算服務業吧
被客人投訴大概是
生命中
必備的經驗
話說
我那時候入行大概第五、六年
有個團隊邀請我
「您好，我們是XX團隊。想邀請您來指導一下新進老師。」
我接到電話的時候，
很錯愕
做個比喻好了
才卡咪龜的程度，是要怎麼指導別人？
應該是要請超級水箭龜級別的資深老師去演講吧
在教學現場，我還有許許多多的狀況，不太會處理
或是處理的不太好
你要我去指導新進人員？
我整個冷汗都冒出來了
這也壓力太大了吧
我才不要演講哩！
理所當然的拒絕他們的邀請
後來
後來，我還是去了
因為他們團隊真的太狠了
不搞演講那一套了
跟我聯絡的活動舉辦人員跟我說
「我們現在改成與新進老師的下午茶會」
「您不用有壓力，只要輕輕鬆鬆和新進老師喝喝茶就好」
我們會給予固定嘉賓車馬費，以及負責提供聚會上的飲料點心
「老師您只要人來就好，其他都不用準備」
「你們對於新進人員的定義是什麼？還有參與人員會有誰？」我想要搞清楚再決定要不要去
「新進老師是指有兩年內當老師的經驗。老師可能是家教老師或是小班制老師。」聯絡方的人員好脾氣的回答
我那時內心的OS是，兩年其實不算新老師吧？沒關係，你們辦的活動，舉辦方開心就好
下午茶會
到了會場
的確如聯絡員說的
什麼都不用帶，輕輕鬆鬆聊聊天就好了
其中有一位老師很苦惱的提出他目前遇到的困境
那位老師高高瘦瘦，學歷比我還好，性別男，家教老師
「我被家長投訴，說我上課的時候查英文字典。」他一臉困惑的請求其他老師協助
「怎麼辦？家教學生不知道從哪邊掏出一張考卷，就要我解題？可是我有時候也會有一些單字看不懂。尤其一些私立高中，才高中就在考CNN，經濟學人那種很難的東西。我沒有查字典，真的不行」他一臉崩潰，語調激昂
好吧
真的是新人才會有的困惑
我們這行哪裡有不被投訴的，我也被投訴過上課查字典
我曾經去不同網站測過我的單字量，大概在五萬左右；也就是說，我不可能每個單字都認得。有不認得的字，本來就很正常。我們課內單字一定會，是因為光備課就不知道花掉多少時間去了
我一邊抿了一口茶，一邊問了一下這位新老師幾個問題
「你每個中文字都會嗎？」
「你覺得老師存在的意義，就是回答單字意思？」
「如果你去一家麵包店，拿了一個店家沒有的麵包，叫麵包師傅做給你吃；麵包師傅人很好的做給你吃了，你會不會怪他，味道跟你要的不一樣？」
其實，很多老師都有點
自我要求太高
面對不合理的要求
常常就接受不合理
甚至懷疑自己
是不是沒資格教學
我曾經也是這樣
懷疑東
懷疑西
懷疑人生
懷疑自己
老實說
現實的狀況是，不可能學生隨便掏出一張考卷，
老師都可以寫到100分
我去補習班面試
及格分也是90
不是100
如果任何考試不管難度，都要求100分
才能夠當老師
那這世界上可能沒有人
能夠勝任老師這個職位吧！
荒謬
隨意拿出一張考卷
就硬要老師解題
還不准人查字典
那是不是要
我隨便編個答案
忽悠你？
全糖人生
如果以手搖飲料來比喻，這個
溫度：全冰
甜度：全糖
全冰：令人全身發冷，如置身冰庫之中
全糖：則是
全是荒唐
