在國際化的工作環境中，偶爾會接到英文電話。
那種「瞬間切換英文腦」的緊張感，相信很多人都懂。
為了讓自己應對自如，以下整理了常見的職場英文電話情境。打電話｜Starting a Call
先介紹自己 + 說明目的
Hi, this is 【自己名字】from 【公司名字】.
I'm calling to follow up on 【事情】.
找特定客戶或部門
I'd like to speak to 【客戶名字】in the 【客戶部門】, please.
接電話｜Answering a Call
基本問候
Good mornign, this is 【公司名字】office.
【自己名字】speaking. How may I assist you?
了解來電目的
May I know who's calling?
Could you tell me a bit about your inquiry so I can connect you to the right person?
轉接電話｜Transferring a Call
One moment, please. I'll transfer your call.
同事不在｜When Colleague Is Not Available
出差中
I'm afraid 【同事名字】is on a business trip.
Could you please send him/her an email? I'll make sure he/she follows up once he/she return.
開會中
【同事名字】is currently in a meeting.
May I take a message or would you prefer to email him/her?
暫時離席
【同事名字】is away from his/her desk at the moment.
Could you please leave your name and number?
忙線中
【同事名字】is one another call.
May I ask him/her to return your call?
休假
【同事名字】is on leave today. ( He/She is currently out of office on leave and will be back on 【日期】 )
May I have your contact information (name, phone number), and what this is regarding?
I'll make sure to pass the message along once he/she is back.
不便透露原因
【同事名字】is not available at the moment.
May I assist you with anything or relay a message?
安排與確認會議｜Meeting Arrangement
確認會議時間
I'm calling to confirm our meeting on Friday at 2 p.m.
Does that still work for you?
會議改期
Could we reschedule it to another time?
追蹤進度或交期｜Delivery / Status Follow-up
Could you kindly update me on the delivery schedule?
再次確認｜Confirming Details
Let me repeat that to make sure I got it right.
So 【要確認的事情】, correct?
客訴與問題回報｜Complaint Handling
I'm sorry to hear that.
Let me gather the details and check this for you. We'll get back to you as soon as possible.
對方講太快沒聽清楚｜If They Speak Too Fast
Sorry, would you mind speaking a bit more slowly?
I’m sorry, could you repeat that? I didn’t quite catch the last part.
訊號不佳｜Poor Connections
The line seems to be breaking up. Could you say that again?
Let me hang up and call you back in a moment.
Can you hear me now?
收尾｜Ending a Call
正式
Thank you for your time. I’ll send you the details shortly.
友好商務
It was great speaking with you.
Have a wonderful day!
口語
Thanks for your help. Talk to you soon!
