Product Owner 如何跟 Scrum Master 密切工作

你的 Product Owner (PO) 和 Scrum Master (SM) 能良好合作嗎？你的 SM 和開發人員是否將 PO 視為 Scrum 團隊的一份子？ Scrum 是以強大團隊合作為基礎的工作方式，尤其是 PO 和 SM 之間的團隊合作。

Scrum Master 有責任領導團隊交付讓客戶滿意的產品，而 Product Owner 則更負有重責為團隊指引正確的工作方向。這兩者間的關係，我們喜歡用下列的描述方式動態聯繫出來：比如：駕車去某處旅行。 在這之中，PO 是規劃旅程目的地的人，而 SM 則是協調旅程中的人們，以讓他們準時到達每個目的地。另一個比喻是，在高級餐廳製作佳餚。 PO 是廚房協理，負責開發品嘗菜單，以便為客戶帶來驚喜的體驗，SM 則是總廚師長，負責協調烹飪團隊，以便創造美食。

PO 能與 SM 緊密協作，以便更好地履行職責。透過讓 SM 擔任產品駕駛艙的僚機飛行員（註1），Scrum 團隊能對於他們正在開發客戶想要的產品這件事感到有信心，並取得他們需要的用於交付更好產品的回饋。

以下是能幫助 PO 和 SM 良好協作的五個想法：

考量上述，我們希望更多的 PO 能放心地將 SM 納入他們所做的工作中，以便讓 SM 更好地了解其工作性質。這麼做將使 SM 有更好地觀點，以便了解該如何幫助 PO 在 Sprint Planning 和 PBR 活動中取得更好的進展。不只如此，SM 將能夠幫助 PO 運用知識，以便激勵團隊，並讓團隊專注在正確的 PBI 上，以實現 Product Goal。 PO 和 SM 可以一起努力為團隊消除障礙，因此 PO 能更好地管理利害關係人和客戶的期望。

補充摘錄：

你知道作為 Product Owner 能運用 Scrum Master 的知識和經驗，來幫助團隊更好地運作 Scrum 嗎？你的教練團隊運作Scrum的 SM，應該能跟你一起踏上成為更高效 PO 的旅程。在這篇文章中，我們介紹了一些說明你作為 PO 該如何向你的 SM 尋求協助的想法，以便指引團隊做出滿足利害關係人和客戶的需求。

對於PO如何與SM更好的協作方面，你有其他的想法嗎？我們很樂意聽到更多相關的資訊。

備註：

Do your Product Owner (PO) and Scrum Master (SM) work well together? Do your SM and Developers consider PO as part of the Scrum team? Scrum is based on strong teamwork, especially between the PO and the SM.

While Scrum Masters are accountable for leading the team to deliver products that please the customers, Product Owners have as much of an important responsibility to point the team in the right direction on what to work on. We like to relate the dynamics of this relationship akin to going on a road trip somewhere with a car. The PO would be the one who plans the destinations to reach in the trip and the SM would coordinate the people on the trip such that they reach each destination on time. Another analogy would be creating dishes at a fine-dining restaurant. The PO is the culinary director who develops the degustation menu to bring an amazing experience to the customers, and SM is the executive chef who coordinates the culinary team to create the food.

A PO can collaborate closely with the SM to perform the role better. By having the SM as a wing person in the product cockpit, the Scrum team can be confident that they are building products that the customers want and get the feedback that they need to deliver better products.

Here are five ideas on the things POs can do to tap onto the knowledge and experience of SMs:

With these in mind, we hope that more POs will feel comfortable including SMs in the work that they do so that the SM has a better understanding of the nature of the work. This will give the SM a better idea of how to assist the PO in having better flow during Sprint Planning and PBR activities. Moreover, the SM will be able to help the PO to use the knowledge to motivate the team and have the team focus on the right PBIs to achieve the product goals. Together, the PO and the SM can work toward removing impediments for the team so that the PO can better manage stakeholders’ and customers’ expectations.

Extract: Do you know that as a Product Owner, you can tap into the knowledge and experience of your Scrum Master to help the team do better Scrum? Your SM, who coaches the team on Scrum, should be able to join you on the journey to be a more effective PO. In this article, we introduce some ideas on how you as a PO can seek help from your SM to guide the team to satisfy the stakeholders and customers.

Do you have other ideas on how the PO can have better collaboration with the SM? We would love to hear more about it.