Recently, I went to have hot pot and spent 935 NTD per person. I wasn't very happy because I saw on the bill that a 10% service charge was added, but I felt like I didn't receive any service.
I expected to have a server who would help us order and introduce us to the restaurant's specialties on my first visit, but instead, we had to scan a QR code with our phones to order and there was no server.
I wonder if in the future, they will use robots to deliver the food and still charge me a service fee!