Principle 1:Always try to be helpful
原則一:盡力成爲助援
Principle 2:Always stay touch with current reality
原則二:保持與當下現實的連接
Principle 3:Access your ignorance
原則三:觸達你的未知之地
Principle 4:Everything you do is intervention
原則四: 你所做的一切都是介入
Principle 5:It is the client who owns the problem and the solution
原則五:擁有問題與解决方案的是客戶自己
Principle 6:Go with the Flow
原則六:跟著流走
Principle 7:Timing is crucial
原則七:時機是决定性的
Principle 8: Be constructively Opportunistic with confrontive interventions
原則八:巧妙地創造建設性的面質
Principle 9:Everything is data Errors are inevitable; learn from them
原則九:沒有失敗,只有反饋
Principle 10:When in doubt share the problem
原則十:有疑惑時及時提問
來源:埃德加·沙因,麻省理工斯隆商學院教授,企業文化與組織心理學領域開創者。